POPIA & PAIA Notice

Information Officer Contact

Until a separately appointed Information Officer is published, POPIA and PAIA requests may be sent to ExpandoWorks through the contact details below.

POPIA Requests

A data subject may request access to, correction of, deletion of, or objection to the processing of personal information. The request should include enough information to identify the person, the record or processing activity concerned, and the right being exercised.

We may ask for proof of identity before giving access to personal information. We may refuse, limit, or delay a request where allowed by law, for example where disclosure would affect another person's privacy, confidential business information, legal privilege, security, or statutory recordkeeping obligations.

PAIA Requests

PAIA gives people a process to request access to records. For a private body, the request should identify the right the requester wishes to exercise or protect and explain why the requested record is required for that right.

• Use the prescribed PAIA request form where applicable.
• Describe the record requested with enough detail for us to locate it.
• Provide contact details and proof of identity or authority to act for another person.
• Pay any lawful request, search, reproduction, or access fees if applicable.

Records That May Be Available

Subject to applicable law and grounds for refusal, records may include:

• company, tax, finance, accounting, and statutory records;
• customer, supplier, reseller, order, quote, invoice, and support records;
• website, security, payment, manufacturing, and fulfilment records;
• employment, contractor, and operational records;
• policies, manuals, and records made automatically available on the website.

Complaints

If a POPIA or PAIA request is not resolved, you may contact the Information Regulator of South Africa. The Information Regulator publishes PAIA guides, forms, and complaint processes on its website.