Fabrication & Processing Times
Custom PCBs typically take 3 to 7 business days after design approval, in-stock Kyber hardware is generally processed within 1 to 2 business days, and SMT assembly lead times are quoted per project.
Policies
Shipping & Return Policy
Shipping, fulfilment, returns, and support guidance for custom PCB manufacturing, IoT hardware, and related ExpandoWorks orders.
Shipping Details
Shipping Rates & Destinations
ExpandoWorks ships nationwide from Johannesburg, offers international shipping on request, and allows local collection from Fourways by arrangement.
Tracking & Customs
Dispatch notifications include a tracking number, and international recipients remain responsible for import duties, taxes, and customs clearance fees.
Returns & Refunds
Custom Manufactured Products
Custom PCB and SMT orders are non-refundable unless there is a verified manufacturing defect against the supplied design files. Report technical issues within 7 days for review.
Hardware & IoT Sensors
Unopened standard hardware may be returned within 14 days, a restocking fee may apply, and ExpandoWorks hardware carries a 12-month limited warranty against manufacturing defects under normal operation.
Returns & Support Process
To begin a return or report a defect, email sales@expandoworks.com with the order number, a short issue description, and supporting photos where relevant. Technical support is encouraged before returning connected hardware.
Returns & Refunds
Read the full policyCustom PCB orders are made to specification.
Custom PCB orders are not eligible for change-of-mind returns, exchanges, cancellations, or refunds once accepted for review, procurement, tooling, manufacturing, assembly, or any other production step. Defective or non-conforming work caused by ExpandoWorks will still be assessed under applicable South African law and our returns process.